Faqs

 

Shipping & Handling Charges are as follows:


Surprise Essentials currently ships only to the United States.

We offer FREE shipping on orders over $50. This excludes our wholesale orders

The processing time for orders is 3-5 days. After your order has been processed and  shipped, delivery time within the United States is 3-5 business days. If an item is out of stock/backordered, we will ship the item once restocked. Orders are shipped via the United States Postal Service (USPS). Please keep in mind that during holidays or limited edition launches and restocks, this time may vary.  

We do not allow any changes to a orders. please review your cart before submitting it. 

Please verify your address before placing an order. We will not issue ANY REFUNDS for packages returned to the Surprise Essentials. The customer is responsible for the reshipping fee.

Wholesale Orders

Placing an order is done via email info@surpriseessentials.com or directly on our site. If an inquiry is sent via email than we will send you an invoice. Product packaging fee is included in each product price. Minimum starting of 8 of each product is required. Anything less will be at retail prices. Orders placed over the weekend will be processed the following business day.

We ship USPS Priority Mail with Delivery Confirmation and UPS/FedEx Ground for orders that are too large to ship via USPS. Due to COVID-19 our current processing time is 2-3 weeks. Weekends are not included in our processing time. Weekends are not included.  Shipping price is included in the invoice.

Turnaround time may vary during high demand. Be sure to plan orders in advance or inquire.

Sezzle

Sezzle is a payment solution that allows you to Buy now and Pay Later in 4 interest free installments. They break down the total cost of purchases over $35 into small monthly payments. 

Local pick up?

We are located in Orlando, Florida. We allow local pick up. Please contact us Via email at info@surpriseessentials.com