Refunds
We will issue your refund within 10 business days of receiving your return and will follow with a confirmation email once done. The refunded amount should be available on your original method of payment within 7-10 business days. Refunds will not be issued if product is used or tampered with.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Order Changes / Cancellations
Please email us at info@surpriseessentials.com as soon as possible. Surprise Essentials cannot make adjustments to orders after they have been placed and orders that have begun processing cannot be cancelled.
Exchanges (if applicable)
We will replace items if they are defective or damaged. Photo must be emailed to info@surpriseessentials.com