Faqs

 

Shipping & Handling Charges are as follows:


Surprise Essentials currently ships only to the United States.

We ship orders Monday - Friday only. 

We offer FREE shipping on orders over $50. This excludes our wholesale orders

The processing time for orders is 3-5 days. After your order has been processed and  shipped, delivery time within the United States is 3-5 business days. If an item is out of stock/backordered, we will ship the item once restocked. Orders are shipped via the United States Postal Service (USPS). Please keep in mind that during holidays or limited edition launches and restocks, this time may vary.  

We do not allow any changes to a orders. please review your cart before submitting it. 

Please verify your address before placing an order. We will not issue ANY REFUNDS for packages returned to the Surprise Essentials. The customer is responsible for the reshipping fee.

Wholesale Orders

Placing an order is done via email info@surpriseessentials.com or directly on our site. If an inquiry is sent via email than we will send you an invoice. Product packaging fee is included in each product price. Minimum starting of 8 of each product is required. Anything less will be at retail prices. Orders placed over the weekend will be processed the following business day.

We ship USPS Priority Mail with Delivery Confirmation and UPS/FedEx Ground for orders that are too large to ship via USPS. Due to COVID-19 our current processing time is 2-3 weeks. Weekends are not included in our processing time. Weekends are not included.  Shipping price is included in the invoice.

Turnaround time may vary during high demand. Be sure to plan orders in advance or inquire.

Sezzle

Sezzle is a payment solution that allows you to Buy now and Pay Later in 4 interest free installments. They break down the total cost of purchases over $35 into small monthly payments. 

Local pick up?

We are located in Orlando, Florida. We allow local pick up. Please contact us Via email at info@surpriseessentials.com 


Refunds
We will issue your refund within 10 business days of receiving your return and will follow with a confirmation email once done. The refunded amount should be available on your original method of payment within 7-10 business days. Refunds will not be issued if product is used or tampered with.
You will not be responsible for paying your return shipping costs. Please note that any original shipping charges, if applicable, are non-refundable.
Wholesale Cancellations - We do not accept order cancellations once processed. If we approve a cancellation, you will be charged a 20% re-stocking fee. All orders are made to your order. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.



Order Changes / Cancellations
Please email us at info@surpriseessentials.com as soon as possible. Surprise Essentials cannot make adjustments to orders after they have been placed and orders that have begun processing cannot be cancelled.


Exchanges (if applicable)
We will replace items if they are defective or damaged. Photo must be emailed to info@surpriseessentials.com